Data Deletion Instructions

Last updated 9 November 2026

Glossily is software that car detailing businesses use to manage their enquiries, including messages sent to their Facebook Page and Instagram account. This page explains how to have your data deleted, whether you messaged a detailing business or you run one.

If you messaged a detailing business

If you sent a message to a detailing business's Facebook Page or Instagram account (or texted, emailed or used their website form) and that business uses Glossily, we may hold:

• your name and your Meta-scoped ID (an ID Meta creates for you for this app only),
• the text of your messages and the business's replies,
• details about any attachments you sent,
• and any quotes, bookings or photos the business linked to you.

Ask us to delete it

1. Email support@glossily.app with the subject "Data deletion request".
2. Include your name (as it appears on Facebook or Instagram, or the phone number or email you used) and the name of the business you messaged.
3. We will reply to confirm we have your request. We may ask a question to make sure the request really comes from you.
4. We will delete your data within 30 days and email you a confirmation reference you can quote if you have questions later.

The detailing business is in charge of its customer records, so we will let them know about your request and work with them to complete it. If the law requires the business to keep a record (for example an invoice for a job you paid for), that record may be kept for the time the law requires, and everything else is deleted.

Remove the app from your Facebook or Instagram settings

You can also see and remove apps connected to your account in your settings:

• Facebook: Settings & privacy › Settings › Business integrations (or Apps and websites). Find Glossily and select Remove.
• Instagram: Settings and activity › Website permissions › Apps and websites. Find Glossily and select Remove.

Removing the app stops any new data from being shared through it. To delete data we already hold, email us as above.

If you run a detailing business on Glossily

Disconnect Facebook or Instagram

In Glossily, go to More › Connections and disconnect your Facebook Page or Instagram account. We delete the stored access token and unsubscribe your Page from our app straight away, so no new messages reach Glossily. You can also remove Glossily from Facebook Settings › Business integrations.

Export and delete your business's data

Account owners can email support@glossily.app from the address on their account to export all of their business's data (contacts, conversations, quotes, bookings, payment records and photos) and then to delete the business from Glossily. Deletion removes your business data and your customers' data from our live systems within 30 days. Backups are overwritten on a rolling basis after that. We keep only what the law requires us to keep, such as our own billing records.

Questions

Email support@glossily.app or write to Autoclean Limited (Glossily), 208b Valley Road, Mount Maunganui 3116, New Zealand. More detail on what we collect and why is in our Privacy Policy.